Client Satisfaction Survey

Thank you for taking our client survey.

 

The goal of the Small Business Law Firm of Payne & Associates, LLC is to provide legal services that add value to your business or that help your business overcome unexpected difficulties.  While there are many factors in every client matter that are beyond our control, we continually strive to provide the best services we can and to be alert to any problems in our services both generally and with regard to any matter in which we assist you particularly.  We, therefore, encourage you to complete this Client Satisfaction Survey.  Our long term services can only be effective if our relationship is a mutually valued one.  Thank you for allowing us to be of service to you.

1. How would you rate the quality of our services generally?
 
2. How would you rate the level of care and concern given by our staff to your matter?
 
3. How would you rate the results obtained in your matter?
 
4. Were your telephone calls returned in a timely manner?
 
5. How would you rate the likelihood of your referring us to others or using our services again should you have legal questions or concerns in the future?
 
6. How can we improve our ability to assist you and your business needs in the future?
 
7. Would you like for someone to contact you to discuss our past services?
 
8. Do you have any comments that we can share with others?
 
9. May we include your business in our published lists of clients?
 
10. If you answered Questions 8 or 9 affirmativley, or if you would just like for us to know who is providing this feedback, please provide us with your contact information:
  Business Name:
  Business Address:
  Contact Person:
  E-mail Address:
  Telephone:
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